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Datenschutzrichtlinie

1. Introduction

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At the Online Animal Clinic, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you use our website and services. It applies to all users accessing our services within Europe.

By using our website or services, you consent to the practices outlined in this privacy policy.

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2. Data We Collect

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We collect personal data necessary to provide our services, including but not limited to:

  • Personal Information: Name, email address, phone number, and address.

  • Pet Information: Details about your pet’s health, age, and medical history.

  • Payment Information: Bank or credit card details for processing payments.

  • Communication Data: Any messages or information shared during consultations.

  • Technical Data: IP address, browser type, and usage data collected via cookies.

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3. How We Use Your Data

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We use your data for the following purposes:

  • Providing Veterinary Consultations: To offer online consultations and personalized care for your pets.

  • Improving Our Services: To enhance your experience and ensure high-quality services.

  • Processing Payments: To securely manage payments for our services.

  • Legal Obligations: To comply with legal requirements or respond to lawful requests by authorities.

  • Marketing: With your consent, to send you promotional emails or newsletters.

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4. Data Sharing and Disclosure

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We do not sell, trade, or rent your personal information. However, we may share your data in the following situations:

  • Service Providers: With third-party service providers, such as payment processors, IT support, or cloud storage services.

  • Legal Requirements: When required by law or in response to legal proceedings.

  • Business Transfers: In the event of a merger, sale, or transfer of assets.

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5. Data Security

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We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. These measures include encryption, secure servers, and limited access to personal information.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct inaccurate data.

  • Right to Erasure: You can request the deletion of your personal data in certain circumstances.

  • Right to Restriction of Processing: You can limit how we use your data in specific cases.

  • Right to Data Portability: You can request your data in a structured format for use with another service.

  • Right to Object: You can object to the processing of your personal data in certain situations.

To exercise any of these rights, please contact us at contact@onlineanimalclinic.com.

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7. Data Retention

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We retain your personal data only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. After this period, your data will be securely deleted or anonymized.

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8. Changes to This Policy

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We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email.

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9. Contact Us

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If you have any questions or concerns about this privacy policy or how your personal data is handled, please contact us at:

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