To book a videocall simply click on the type of plan you want ( single consultation / monthly subscription/ yearly subscription).

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Single consultation

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1. Sign in to our website and choose 'book an online consultation'

2. Select a date and time that suits you best for the appointment.

3. Provide some details about yourself and your pet and describe the issue.

4. Complete the payment using a credit card or Apple/Google Pay.​

5. We will send you an confirmation email of payment and a separate email with a link (via Zoom) for your appointment.

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PET INFORMATION:

Before your online consultation with our vet, we ask that you take a few moments to fill out our information form.

Describe us what the current symptoms are and if needed his medical history and any ymedication he may be taking.

By providing this information ahead of time, we can ensure that our vet is fully prepared to address your pet's needs during your online consultation. The information you provide is kept confidential and will only be used for the purpose of your pet's consultation.

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Videocall

 

1. Prepare for Your Call

• Check internet connection

• Find quiet spot

• Have your pet nearby

• Prepare photos/videos if needed

 

2. Join Your Consultation

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• Click on the link we have send to your email.

• Connect with the vet by clicking 'join meeting'.

• Get expert advice in English, Dutch, or German.

• All from the comfort of your home

 

Before your appointment begins, our veterinarian will review the data and photos that you have submitted. All contacts are encrypted and secure.

 

The vet will ask about your pet's symptoms and observe them via video to make initial assessments. Based on this, they will provide guidance on next steps. If your pet’s issue can be managed at home, you will receive treatment advice. After your video consultation, you will receive a short summary from the vet containing the recommendations discussed. This consultation (videocall or chat) will take upto 10 minutes.

 

We advise to use your phone for the videocall, so we have better visual and it will be easier to get closer to your pet. Of course a laptop or desktop can also be used. It is also an option if you prefer only to chat, we will give you the best answer to your question as quickly as possible.

 

Our Advice

 

After the consultation we will send you a report, so you have easy access to any treatment recommendations or diagnoses. We will save your pet’s medical records for future meetings.

If the veterinarian concludes that you will need additional care, you will be referred to your/ a local veterinary clinic.

 

Emergencies

 

If you suspect your pet has an emergency, such as heavy seizures, heavy bleeding, is unconscious, please contact your nearest physical veterinary clinic immediately. In these cases, it is important to get help as quickly as possible, so do not wait for an appointment with Online Animal Clinic.

 

Presciption medication

 

Please note that we do not provide prescription medication. Unfortunately we are not aloud due to European law. Please contact your registered veterinary clinic if you need these.